Slotuna Responsible Gaming Policy

Access to the activities on our platform is strictly forbidden to individuals under 18 years of age. The participation of minors constitutes a violation of our terms of service and current Italian laws.

We maintain strict controls during registration procedures and may request valid identification documents at any time to verify the actual age of registered users. In the event that access by a minor is detected, the associated account will be immediately suspended and the relevant data will be managed according to applicable legal regulations.

To ensure that the platform experience remains a positive recreational activity, we invite all users to follow some fundamental principles of behavior:

Consider gaming as a paid form of entertainment, and not as a means to generate income or solve financial difficulties.

Gamble exclusively with money that you can afford to lose, without affecting resources intended for daily or family expenses.

Establish a time and budget limit for sessions in advance, and strictly adhere to it.

Avoid chasing losses; accept the negative outcome as part of the fun without trying to immediately recover the spent sums.

Do not access the platform when emotionally distressed, stressed, excessively tired, or under the influence of alcohol or substances that impair decision-making clarity.

We provide users with a series of technical options integrated within their personal profile to help monitor and limit their gaming behavior preventively.

Deposit and Loss Limits

Users can set maximum limits on the amounts they can deposit or lose on the platform. These limits can be configured on a daily, weekly, or monthly basis. Any request to reduce limits takes immediate effect, while requests for increases or removals require a reflection period to avoid impulsive decisions.

Session Limits and Time Monitoring

It is possible to set a time alert or an automatic block that activates once the maximum desired duration for a single browsing session is reached. This tool helps maintain perception of time spent and take regular breaks.

Pause Periods and Platform Self-Exclusion

Should a user feel the need to temporarily step away from gaming, we offer the option to activate a short-term pause period (from a few days to a few weeks). For more complex situations, a long-term or indefinite self-exclusion option is available. During the self-exclusion period, access to the account will be completely blocked, and no informational or promotional material will be sent.

It is important to recognize the first signs of an unbalanced relationship with gaming. We invite users to regularly ask themselves the following questions to assess their situation:

Do you neglect work commitments, studies, or loved ones to dedicate more time to gaming?

Have you ever lied to friends or family about the amount of money spent or time spent online?

Do you feel guilty, irritable, or anxious after finishing a session?

Have you ever borrowed money or sold personal belongings to continue playing?

Do you find it difficult to stop playing or reduce the time you dedicate to this activity?

If the answer to one or more of these questions is yes, it may be advisable to consider using our limit-setting tools or seeking external advice.

If you believe your gambling habits are negatively affecting your personal, financial, or social life, we encourage you to seek specialized assistance. There are numerous independent listening organizations and services that offer free, confidential, and professional support nationwide.

These services offer psychological counseling, legal guidance, and structured recovery programs for players and their families. We recommend contacting local health facilities or the toll-free numbers dedicated to health protection and combating gambling-related disorders in Italy.

In domestic environments where computer devices (computers, smartphones, tablets) are shared with children or adolescents, we recommend taking appropriate precautions to prevent unauthorized access to our platform.

It is advisable not to save login credentials in the browser's autofill forms, to always log out completely at the end of each session, and to install filtering or parental control software. These programs allow selective blocking of access to websites for adults, ensuring a safe digital environment for minors.

Our support staff receives targeted training to understand the principles of responsible gaming and to identify potential indicators of problematic behavior in interactions with users.

We are committed to responding to assistance requests sensitively, providing clear information on available self-help tools, and facilitating the activation of account blocks requested by users, without hindering their protection paths.