Privacy Notice of Slotuna

Depending on how the user interacts with our services, we may collect different types of information, strictly necessary for the provision of the requested functionalities.

Identification and contact details

When creating a personal profile or requesting assistance, the user may be asked to provide data such as name, surname, date of birth (essential for age verification), email address, and phone number. This data allows for establishing a direct and secure communication channel.

Usage and browsing data

We automatically collect information on how the user navigates the platform. This category includes access times, pages viewed, duration of stay, functions used, and internal navigation paths. This data helps us monitor system stability and interest in our services.

Technical device data

To optimize the visual and structural performance of the platform, we collect technical details related to the terminal used, such as IP address, browser type and version, operating system, language settings, and the unique identifier of the mobile device, where applicable.

Transaction data

In cases where the user makes financial transactions or top-ups, if applicable to the type of service offered, we collect details related to the transaction, the amount, the date, the time, and the payment method used. We do not store sensitive credit card data in our systems; it is processed directly by authorized payment service providers.

Communications with customer service

Should the user contact our support team via written messages, email, or contact forms, we retain the history of these conversations to efficiently manage support requests, resolve disputes, and improve the quality of the service offered.

The processing of personal data is based on clear and defined legal grounds in accordance with current regulations. We process data primarily for the execution of a contract to which the user is a party, i.e., to allow access to and use of the platform.

Other activities are based on legitimate interest, such as continuous improvement of site security, prevention of fraudulent activities, and optimization of services. In specific cases, such as sending targeted promotional communications, we will request explicit and optional user consent. Finally, some processing is strictly linked to the fulfillment of legal obligations to which we are subject.

The information collected is used exclusively for purposes related to the platform's activity. The main purposes include: technical and administrative management of user accounts; provision of requested services; secure processing of transactions; personalization of the user experience; sending important service notifications.

Furthermore, data is processed to ensure the integrity of IT systems, detect unauthorized access attempts, analyze the effectiveness of our content, and, with consent, inform users about updates and new editorial or commercial initiatives.

We retain personal data for the time strictly necessary to achieve the purposes for which it was collected, or in accordance with the terms provided by law. Data related to the account remain active as long as the user decides to keep their profile open.

In case of a request for deletion or prolonged inactivity, data is irreversibly deleted or anonymized, unless further retention is required for tax or legal obligations, or for the protection of our rights in legal proceedings.

We do not sell or transfer users' personal data to third parties for independent marketing purposes. Information may be shared exclusively with trusted technical partners and service providers acting as data processors on our behalf.

These entities include hosting providers, cloud infrastructure services, payment system intermediaries, and agencies specializing in customer support or statistical analysis. Each provider is contractually bound to process data in accordance with our instructions and to implement appropriate security measures.

Data management primarily takes place on servers located within the European Union. Should certain technical partners reside or operate in countries outside the European Economic Area, we will adopt all necessary legal safeguards.

These safeguards include the conclusion of Standard Contractual Clauses approved by the European Commission or exclusive collaboration with organizations established in countries benefiting from an adequacy decision, ensuring that the level of data protection remains equivalent to the European standard.

We implement rigorous technical and organizational security measures to protect personal data from unauthorized access, alteration, dissemination, or accidental destruction. We use encryption protocols for data transmission and systems for controlling physical and logical access to our databases.

However, users should be aware that no internet transmission or digital storage system can be guaranteed to be 100% secure. We therefore invite you to protect your login credentials and to immediately report any anomaly or suspected breach of your account's security.

Under current data protection regulations, users have specific rights that they can exercise at any time. These include the right to obtain confirmation of the existence of their data, to access it, to verify its content and accuracy, as well as to request its integration, updating, or rectification.

Furthermore, it is possible to request the deletion of data, the restriction of processing in the cases provided for, or to object to processing for legitimate reasons or for direct marketing purposes. Where applicable, the right to data portability is also recognized to receive data in a structured and readable format.

To exercise their rights, ask questions, or submit complaints regarding privacy management, users can refer to the platform's dedicated contact channels. Our team will handle each request, providing a timely response within legal deadlines.

Privacy email address: slotuna_support@gmail.com

Reference phone number: +39 02 8734 4591

Indirizzo della sede operativa: Via Dante 16, 20121 Milano, Italia

This Privacy Policy may be subject to changes over time. We will publish any modifications on this page, changing the update date to allow users to constantly check our protection policies.